Title:
Level 1 Help Desk Support
Short Description:
4 month contract for a level 1 help desk professional. This contract may be extended or move to permanent job depending on the candidate.
Job Description:
4 month contract for a level 1 help desk professional. This contract may be extended or move to permanent job depending on the candidate.<br><br>My client is seeking a level 1 Help Desk resource. The position is initially being offered as a 4 month contract, with the possibility of extension.<br><br>You will be responsible for :<br>- Inputting all service requests received by the IT Helpdesk in to the Helpdesk Management database<br>- Prioritising and resolve support requests in a timely manner, or assign to appropriate level within the team <br>- Liaising with vendors and support providers when external service is required (e.g. for hardware breakdowns)<br><br>Your skills:<br>- Sound knowledge of Microsoft Windows XP supported by proven relevant experience. Knowledge of a Windows Server 2003 Active Directory and Exchange Server 2003 environment would be an advantage.<br>- Sound knowledge of Microsoft Office 2003 applications - particularly Word, Excel, PowerPoint and Outlook.<br>- Proven ability to prioritise your own workload and be self-motivated within a team environment.<br>
